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Announcement Regarding Technical Trouble of Internet Inquiry SystemWebsite

11/Aug/2011

To Our Valued Visitors

It has come to our attention that technical trouble related to the Inquiry Page of the SHIMA SEIKI Web Site has occurred in which some visitors' messages were unable to reach the persons in charge of each inquiry. We sincerely apologize for the delay in our response due to this trouble, and the inconvenience and concern it may have caused.

Below is an overview of the problem and our measures for improvement.


Overview
From the period beginning at 11:09 a.m. on 6th July 2011 and ending at 10:14 a.m. on 10th August 2011, some inquiries received through the Inquiry Page of the SHIMA SEIKI Web Site were not transferred properly to the appropriate person in charge due to technical trouble within our online inquiry system.

Measures
We have re-evaluated our inquiry system and have taken appropriate action. At the same time we are placing our best effort to respond quickly to each of the inquiries in the order that we received them.


Should your inquiry require priority due to time constraints or matter of importance, we recommend following up on your inquiry with a telephone call or by contacting your local SHIMA SEIKI representative.

Once again, we sincerely apologize for what for some has become an uncommonly long delay, and for any trouble or concern this delay may have caused. Having taken measures to correct the situation and placing our best effort to prevent such a situation from happening again, we humbly hope to re-establish your confidence in SHIMA SEIKI.



Sincerely,
SHIMA SEIKI MFG., LTD.

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