Comprehensive Support
SHIMA SEIKI has a comprehensive support system
to help our customers feel confident in our manufacturing.
Support Network
SHIMA SEIKI has 117 bases in 84 countries around the world. At each base, our service staff provides reliable support to solve problems so that our customers can use our machines with confidence.
Regular Parts Sales
Regular parts and consumables are supplied promptly from a nearby service base in order to deliver a stable supply of parts at the appropriate price, with the shortest delivery time. SHIMA SEIKI's headquarters has a long-term supply system.
Training (Engineer Training)
We offer a variety of training courses that match the needs, experience, and skill level of our customers, in many languages. Training courses can be taken at headquarters or at a service location that is most convenient. Certificates are issued to those who have completed the course at headquarters.
Technical Support
We provide technical support so that our customers can use our products safely. This leads to preventive maintenance, ensuring that products last for a long time.
SHIMANAVI
SHIMANAVI is an e-learning system for "SDS-ONE APEX" series. You can take the latest lectures at your own pace and at your own convenience. A variety of courses are offered to meet customer needs.
SHIMA HelpCenter
SHIMA HelpCenter is a customer support site that integrates Help, FAQs, manuals, and glossaries for SHIMA SEIKI products into one place. Please check here first before sending an inquiry.
Please submit inquiries about support from the following link.