Comprehensive Support
SHIMA SEIKI has a comprehensive support system
to help our customers feel confident in our manufacturing.
Support Network
SHIMA SEIKI has 117 bases in 84 countries around the world. At each base, our service staff provides reliable support to solve problems so that our customers can use our machines with confidence.
Regular Parts Sales
Regular parts and consumables are supplied promptly from a nearby service base in order to deliver a stable supply of parts at the appropriate price, with the shortest delivery time. SHIMA SEIKI's headquarters has a long-term supply system.
Training (Engineer Training)
We offer a variety of training courses that match the needs, experience, and skill level of our customers, in many languages. Training courses can be taken at headquarters or at a service location that is most convenient. Certificates are issued to those who have completed the course at headquarters.
Technical Support
We provide technical support so that our customers can use our products safely. This leads to preventive maintenance, ensuring that products last for a long time.
Users' Site
We provide the data of original knit samples, training videos, technical service Q&A, and other useful information.
FAQ Site
Answers to frequently asked questions about using SHIMA SEIKI's products are listed here. Please check here first before sending an inquiry.
Please submit inquiries about support from the following link.